EU Representative – Our representative in the EU is Gracehill (Ireland) Ltd, who can be contacted by email at

All references to the EU, European Economic Area or EEA include the UK for the purposes of these terms and conditions/disclosure.

Gracehill Limited, (registration number 03235904) (“GL”) and Gracehill USA (Finance) Inc (“GUFI”) are the sole owners and operators of the following sites:; and the Gracehill mobile application (the “Sites”). Gracehill Retail Limited (registration number 03235904) (“GRL”) is the owner and operator of the Gracehill stores (the “Stores”). GL, GUFI and GRL are hereinafter referred to as “we”, “us” and “Gracehill”.

These terms and conditions (the “Terms”) set out how you may use the Sites and their content, whether as a user of a Gracehill account or as a guest (i.e. when you use or browse the Sites without logging into a Gracehill account), or if you visit the Store. This use includes, without limitation, accessing and/or browsing the Sites (with or without purchases), registering and/or submitting Contributions (defined below).

These Terms also set out the appropriate way to interact with our official Facebook, Twitter, Instagram and YouTube pages (the “Social Media”). In this context, the term “Interact” or “Interaction” means, but is not limited to: joining our official Gracehill group/page, following it, “liking” our posts, “retweeting” them or writing a comment about them on social networks.

Together, the Sites, Stores and Social Networks will hereinafter be referred to as the “Services”.

Please also read our Terms and Conditions*, which relate to the purchase of Items on the Sites and in the Store and our Privacy Policy**, which relates to information collected from your use of the Services and other services offered by Gracehill (“Other Terms”).

We ask that you read all of the Terms and Conditions and Other Terms before you begin to use the Services. Use of the Sites or Stores and interaction with our Social Media pages automatically implies full acceptance of and compliance with these Terms (collectively “our Terms”). You must not use our Services if you do not agree to our Terms.

It is also your responsibility to ensure that all persons using the Services through your Internet connection are aware of and comply with our Terms.

We reserve the right to modify these Terms from time to time. These Terms were last updated on October 26, 2016.

Service content

The content of the Services is provided for informational purposes only and should not be considered as advice to be followed.

We will regularly update the Services and the content may therefore change at any time.

While we strive to keep the information on the Services up-to-date, we make no warranties or representations, express or implied, that the content of the Services is accurate, complete or current.

We also do not guarantee that access to the Services or their content will be constant and uninterrupted at all times. We reserve the right to discontinue, withdraw or modify the Services at any time without notice.

Placing an order on the sites

In order to place an order on our sites (even if you are a guest, i.e. you are not logged into a Gracehill account (“Guest”)), you will be required to provide us with a variety of personal information, including: your name, email address, billing address, shipping address and phone number. You must ensure that all information provided is correct and belongs to you (for example, you cannot use a generic email address (such as or an address belonging to another person) in order to guarantee the accuracy and security of your information and to help us personalize our services. The email address you provide as a guest is used to link you to your order.

When you place an order as a guest, we offer you the option of creating a Gracehill account. We will use the information already provided in the order to register you, so you will only have to add a password which will be necessary to log in to your Account. You must ensure that the email address you provide is yours. If it is not yours, do not register with it, otherwise the third party who could use this address could access your account and all information related to the account (see below). You should also ensure that your password is not easily guessed by other people so that your information remains secure.

If you have a Gracehill Account and are trying to place an order without logging in, once you enter your email address (if this is the address associated with your Account), you will be prompted to log in by entering your password. If you enter your password, you will be logged in and the corresponding fields of your order will be automatically filled in with your Personal Data. If you choose not to enter your password, you will be considered a guest and will have to fill in the fields yourself.

For any orders placed as a guest, we will save the order information along with your email address. This process will be repeated each time you use the Sites and place an order with that same email address.

Information about your account

When you create a Gracehill account, you will be asked to provide certain personal information including your name, email address, billing address, shipping address, date of birth. You will also be asked to provide an email address and password with which to log in to your Gracehill account (“Login Information”) (collectively, “Personal Information”). You must ensure that the password you choose cannot be easily guessed by a third party so that your account information is secure.

You should check your Personal Information regularly and update it if it changes, such as if you move, change your email address or change your name. It is your responsibility to ensure that your personal information is accurate and up to date. It also allows us to personalize our services and to be as efficient as possible; for example, we will use this information to automatically fill in the necessary fields when you wish to place an order.

It is important that your personal information belongs to you (and is not used by others). For example, you may not use a generic email address (eg, or an email address used by someone else as your login information.

You must also treat all your personal information confidentially. Never reveal your login information to any third party. If you know or suspect that someone else knows your login details, you must notify us immediately by contacting our customer service team at

Your personal information and order history (meaning information about orders you have placed with Gracehill) (“Account Information”) will be available in your Gracehill account. You should always log out of your account when you are finished using it. We reserve the right to close/suspend/deactivate your Gracehill Account at any time and under any circumstances, including, but not limited to, if:

  1. we learn that an unauthorized person has accessed your Gracehill account,
  2. a proxy (or proxy IP address) is used to hide the use of multiple accounts,
  3. your use of the Sites interferes in any way with the normal operation of our services, or if we have reason to believe that you are not in compliance with these Terms.

Content Submission

You shall not post or transmit, or be responsible for posting or transmitting, any communication or solicitation to obtain another user’s password, account access, or personal information on the Services. . You are expressly prohibited from using the Services to breach any computer network security, discover passwords or encryption codes, transfer or store illegal content, or engage in any illegal activity.

Intellectual property rights

The intellectual property rights in the Services (including, but not limited to, the content and software of the Services) remain our exclusive property or that of our licensors (as the case may be). These rights are protected by international copyright laws and treaties and are expressly reserved.

Any use of the Services, including but not limited to the reproduction or storage of the content, even in part, for commercial purposes is prohibited without our prior written consent.

You may, however, print a copy of any page of the Sites or download extracts thereof for your personal use.

Under no circumstances can you:

use even partially the content of the Services for commercial purposes without our prior consent;

modify in any way the paper or digital copies of the pages you have printed off or downloaded, or use any graphics, illustrations, photographs, and video or audio clips without accompanying text. You may not publish, manipulate, distribute or reproduce in any format the original or a copy of the content of the services or products provided;

modify, translate, reverse engineer, decompile, disassemble or create derivative works from any software or hardware provided by us or our licensors in connection with the Services;

use or reproduce the name “Gracehill” or its logo (or any sign constituting an imitation thereof) without our prior written authorization.

We (and anyone else identified as having contributed content to the Services) must be credited as the author of the content.

Your interactions with us on Social Media may lead you to post content, such as a photo or video of yourself (“Your Content”). In such event, your interaction with us on social media hereby grants us a non-exclusive, transferable, worldwide, royalty-free license to use your content on social media and other sources as directed to you. on the relevant social network page. This license includes, without limitation, the right to use your content, reproduce it, modify it, edit it, translate it, create derivative works and publish it worldwide (in whole or in part) and/or incorporate it into other works in any form, media or technology now known or hereafter developed.

If you print off, copy or download any part of our Services in violation of these Terms of Service, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. .

Limitation of Liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, fraud or misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

To the extent permitted by law, we disclaim all express or implied conditions, warranties, representations and other terms with respect to the Services or their content.

We will not be liable for any loss or damage caused by breach of contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of the use or the inability to use the Services.

Please note that we provide these services exclusively for private and domestic use. You agree never to use the Services for any commercial purpose, and we will not be liable for any loss of profits or business, business interruption, or loss of business opportunity.

We accept no responsibility for any loss or damage caused by a virus, distributed denial of service, or other technologically harmful material that may infect your computer equipment, programs, data, or other property as a result of your use of services, sites linked to the services or downloading any content from them.

We do not warrant that the Services are secure or free from errors and viruses.

You are responsible for your own computer equipment, software programs and the platform through which you access the Services. You should use your own virus protection software.


You may not use our services for improper purposes.

In particular, you may not introduce viruses, Trojan horses, logic bombs or any other program which is malicious, technologically harmful, unfair or in any way offensive or obscene; cause a denial of service attack or a distributed denial of service attack on our sites; commit or encourage a criminal act; corrupt data; annoy other users; infringe the rights of others (including, but not limited to, their intellectual property rights); send unsolicited/”spam” advertisements or promotional material; attempt to harm the performance or functionality of the computer facilities accessible through these sites; and/or hack any aspect of these services. Breach of these provisions is a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and will cooperate fully with them, including by disclosing your identity. In the event of a violation, your right to use the Services will be immediately suspended.

You may not use our Services for any commercial purpose (including, but not limited to, automated systems or data mining software) without our prior written consent.

Links to Third Party Sites and Resources on Our Sites

Links to other third party sites and resources on our Services are provided for your information only. We do not control the content of those sites or resources.

We assume no responsibility for the content of linked sites. These hyperlinks do not imply that we endorse the activities of these sites. By activating any of these links, you are leaving the Services and we have no control over, and assume no responsibility for, any loss or damage that may arise from your use of the Services.

Social networks

Interacting with us on Social Media (including but not limited to: joining our official Facebook group/page or subscribing on Social Media, “liking”, “retweeting”, “reposting”, writing a related comment on any of our Social Media pages) (“Interact” or “Interaction” (as applicable)) implies that you consent to us interacting with you on such Social Media and processing information about you available on the Social network.

Information about you that may be collected when you interact with us on the Social Network includes, but is not limited to, your name, user profile, age, preferences, choices and opinions regarding the subject of the particular Social Network page, your photos and other images, and your videos.

When interacting with us on a Social Network, you may also be required to submit a photo or video of yourself (“your image”). Please note that this will only happen after we have received your explicit consent.

Please contact us using the details provided below if at any time you would like us to stop interacting with you on the social network or stop using your information.

Interacting with us (on the Sites, on Social Media or elsewhere) means that you agree to grant us a perpetual, worldwide, royalty-free, irrevocable license to use your Image and Contributions for advertising and promotional purposes for Gracehill and the goods and services offered by Gracehill, including, but not limited to, for the purpose of securing your participation in the aforementioned promotional activities on any platform, such as (but not limited to) TV, Social Media, our Sites, printed and outdoor advertising media.

You will be able to connect to social networks from the sites through the “share” buttons or others. Connecting to social networks from this service allows us to enrich and personalize your experience on the sites. As part of this service, social networks will allow us to access certain information that you disclose on these social networks. This information may be used, stored and disclosed in accordance with our Privacy Policy. We provide this feature only as a convenience and its inclusion does not imply any endorsement or recommendation.


We strive to improve the web accessibility of our sites in order to make them easier to use for everyone. Over the course of the year, you will notice changes in navigation, text, colors, and types of screen readers.

Applicable law

These Terms of Use, their subject matter and wording are subject to English law. Disputes arising under these terms of use will be subject to the non-exclusive jurisdiction of the English courts.