How can I cancel an order?
You have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the “You changed your mind” section. If it’s been longer than 60 minutes, email firstname.lastname@example.org and we’ll help find an alternate solution.
I accidentally canceled my order, can I resume it?
If you have canceled your order on the site and wish to resume it, the best way to do so is to place a new order at checkout. Email email@example.com if you have any questions – we’re here to help.
I canceled my order, but I’m not sure it was processed. Can you confirm that it has been cancelled?
If you canceled your order using the link in the confirmation email, you will receive another email once the order has been cancelled. If you haven’t received a cancellation confirmation email, let us know at firstname.lastname@example.org (quoting your original #GLO order number) and we’ll take a look. ‘eye !
I don’t see the auto-cancel option! How can I cancel my order?
If you placed an order that included a gift card, email email@example.com as soon as possible (including your #GH order number and cancellation/change request) and we can help.